Coronavirus Policy

Coronavirus Policy

This policy outlines some of the key measures I have taken to mitigate against the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

At this time, I will not be operating on a mobile basis or from my own home, until further notice.  I will continue to work from Neal’s Yard Remedies Therapy Rooms in Bristol, who have completed a risk assessment for safe use of their treatment space.

Adhering to guidelines

Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

I have carried out an assessment of risks associated with COVID-19 and my practice in line with guidance from the Health and Safety Executive (HSE) in order to:

  • identify what work activity or situations might cause transmission of the virus;
  • think about who could be at risk;
  • decide how likely it is that someone could be exposed; and to
  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening

Prior to seeing any of my clients, I will be:

  • monitoring my own health (including having a temperature test at the start of each working day) and deferring treatments if I have COVID-19 or symptoms of COVID-19.
  • contacting my clients before and deferring any treatments if:

-they have COVID-19 or symptoms of COVID-19;

-are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19;

-they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days;

-they have been contacted by the NHS Test and Trace Service and told to self-isolate.

  • asking my clients to call and cancel and or treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.
  • At Neal’s Yard Remedies I will be taking the temperature of each client on arrival, using a contactless thermometer.  If the reading is above 37.5c I will be cancelling the appointment.


  • I will be wearing appropriate PPE (Personal Protective Equipment) depending on the treatment proposed.
  • I will also be asking all clients to wear a face mask on arrival and throughout their treatment. 

Enhanced cleaning and hygiene measures

I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.

When having a window open in the treatment room, during a treatment, isn’t possible, I will be ventilating the room between clients.

Adapting or restricting treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.

All treatments will be no longer than one hour in line with government guidelines at this time.

So as to minimise close face to face contact, I will not be working on the face or standing over the client.  As with all my clients and individual needs I will assess the treatment on the day and adjust where necessary.  e.g. if an individual needs focus on their neck muscles I will work from behind with the client on their side, rather than lying supine.

If the client feels uncomfortable lying prone, because of wearing a face mask, I will work with the client on their side.

Maintaining social distancing

Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process.  Social distancing must be adhered to when arriving and leaving for an appointment at Neal’s Yard Remedies and in all communal areas.

Cancellations policy

Due to ongoing uncertainty and the need for us all to be flexible, there will be no cancellation fees during this time.


In the event of a positive COVID-19 test, of either myself or a client, I am obliged to share contact data with Test and Trace agencies.  Let me reassure you that it will only be the necessary, requested information that is given.  Please refer to my Privacy Notice for more information, this can be found at

For more information…

I am happy to be contacted to discuss any aspect of your treatment during this time. Please contact me at: mobile: 07552653651